Operational Processes

The medical office is often divided into several different work flow areas. To obtain maximum efficiency, these work-flow areas must work well alone and also together. Work flow areas can be divided in many different ways, such as:

Front-office operations

• Patient scheduling
• Telephone flow
• Customer service
• Referrals

Clinical operations

Medical record/ health information

• Chart maintenance
• EMR
• Utilization of forms
• Documentation

Business office operations

• Coding
• Billing procedures
• Accounts receivable analysis
• Reporting and benchmarking
• Payer mix
• Fee schedule review

Coker Group conducts practice operational assessments and advises on improvement to promote efficiencies and maximize performance.